Return & Refund Policy

Last updated: May 26, 2026

100% satisfaction guarantee

We take a lot of pride in our products. Wildhaven Wools pieces are made by hand with care and tested in real life, in all kinds of weather, on all sizes of kids.

We want you to love your wools and feel confident in your purchase. If you don’t love them, please reach out. For eligible items, we’ll work with you to make it right through a return, exchange, replacement, refund, or another solution that makes sense for the situation.

To start a return, exchange, refund, or replacement request, email us at info@wildhavenwools.com.

Return window

Eligible items may be returned within 30 days of delivery.

Items must be returned within the return window to qualify for a refund, exchange, or store credit, unless the item arrived damaged, defective, or incorrect.

Return shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, incorrect, or we determine another solution is appropriate.

If your return is approved, we’ll provide return instructions. Please use a trackable shipping method. Wildhaven Wools is not responsible for return packages that are lost, delayed, or damaged in transit.

If the return is due to our error, such as a damaged, defective, or incorrect item, we’ll make it right and may provide a prepaid return label or another appropriate solution.

No restocking fee

We do not charge a restocking fee for eligible returns.

How to start a return, exchange, refund, or replacement

Email info@wildhavenwools.com with:

• Your order number
• The item you’re contacting us about
• Whether you’d prefer a return, exchange, replacement, refund, or help choosing something else
• A short note about what didn’t work
• Photos, if the item arrived damaged, defective, incorrect, or has a quality issue

Please contact us before sending anything back. Returns sent without prior authorization may not be accepted.

Exchanges and replacements

Need a different size, color, or style? We’ll help if the item is eligible and inventory is available.

Because many Wildhaven Wools items are made or finished in small batches, exact replacements and exchanges are not always guaranteed. If the item you want is not available, we may offer a refund, store credit, or help you choose another option.

For the fastest exchange, we may recommend placing a new order and returning the original item separately.

Refunds

Once we receive and inspect your return, we’ll let you know whether the refund has been approved.

Approved refunds will be issued to the original payment method unless another solution is agreed upon. Please allow time for your bank, credit card company, or payment provider to process and post the refund.

Original shipping charges are non-refundable unless the return is due to our error, such as sending the wrong item or a defective item.

Final sale items

Some items are final sale and cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.

Final sale items include:

• Items in the Mystery Bundle Sale collection
• Items in the Studio 2nds collection
• Gift cards
• Items marked “final sale” at the time of purchase
• Resale, pre-loved, giveback, or recommerce items unless otherwise stated
• Custom, personalized, or made-to-order items, if offered

We reserve the right to decline returns or refunds in cases of suspected fraud, abuse, excessive return activity, or requests that fall outside this policy.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If you receive an item that is damaged, defective, or incorrect, email us at info@wildhavenwools.com as soon as possible with your order number and photos of the issue.

If we confirm that the item arrived damaged, defective, or incorrect, we’ll make it right through a replacement, exchange, refund, store credit, or another appropriate solution depending on the situation and available inventory.

Damage caused by normal wear, improper care, accidents, misuse, alterations, or failure to follow care instructions is not considered a defect, but you can still contact us if you’re unhappy with how a piece performed. We’d rather hear from you than have a wool layer sitting in the back of a drawer.

Wool care and normal wear

Merino wool is durable, but it is still a natural fiber. Pilling, light fuzzing, minor shrinkage from washing or drying, and signs of regular wear can happen over time and are not automatically considered defects.

To help your pieces last, please follow the care instructions on the garment label and any care guidance provided on our website.

Gift cards

Gift cards are non-refundable and cannot be redeemed for cash, except where required by law.

Resale, giveback, or pre-loved items

Items purchased through a resale, giveback, pre-loved, or recommerce program may have different return rules than new items purchased directly from Wildhaven Wools.

Unless otherwise stated at checkout or on the resale listing, resale and pre-loved items are final sale. Any resale-related returns, credits, or disputes may be subject to the terms of the third-party platform that powers the resale or giveback program.

Order cancellations

If you need to cancel an order, email info@wildhavenwools.com as soon as possible.

We’ll do our best to help, but we cannot guarantee cancellation once an order has been processed, packed, or shipped. If the order has already shipped, you may need to follow the return process after delivery.

Shipping delays and unavailable items

We do our best to ship orders within the timeframe listed on our website or at checkout. If an item becomes unavailable or we cannot ship within the expected timeframe, we’ll contact you with an updated estimate or offer the option to cancel for a refund, as required by applicable law.

Lost, stolen, or delayed packages

Once an order has been shipped, carrier delays may be outside our control. If your package appears lost, delayed, or marked as delivered but missing, please contact us at info@wildhavenwools.com and we’ll help you look into it.

Wildhaven Wools is not responsible for packages lost or stolen after confirmed delivery, but we’ll do what we reasonably can to help you work with the carrier.

Price adjustments

We do not offer price adjustments unless otherwise stated.

Questions

Questions about returns, exchanges, refunds, sizing, or damaged items can be sent to:

Wildhaven Wools
Email: info@wildhavenwools.com
Mailing address: PO Box 1494, Haines, AK 99827-1494, United States